Earthotic offers Route Shipping Protection insurance to add peace of mind to your shopping experience. In the event that your package is lost, damaged or stolen, it will be covered if you opt for Shipping Protection insurance on the checkout page. During checkout, the shipping protection insurance option will be automatically selected for you. If you accept coverage, you will receive an email from Route with additional information and claim instructions. If you choose to opt out, you must turn off the “Shipping Protection” option on the checkout page to avoid fees. Fees will appear on the checkout page and are $0.98 for orders less than $100.00 before taxes and 1.5% for orders more than $100 before taxes. Fees are subject to change at anytime.
If your package is lost or damaged in transit, please contact us for assistance. While packages are insured for loss and damage up to the value as stated by the shipping provider, certain restrictions may apply. Please contact the shipping provider for more details. If you opt out of shipping protection insurance through Route, you will be responsible for filing a claim with the shipping provider in the event your package is marked as “delivered” but never received. We recommend opting into shipping protection insurance or having your packages delivered to a safe place if you will not be available to receive them directly as Earthotic is not responsible for packages marked as “delivered” but never received. Click here for full shipping policy.