Earthotic offers Route Shipping Protection insurance to add peace of mind to your shopping experience. In the event that your package is lost, damaged or stolen, it will be covered if you opt for Shipping Protection insurance on the checkout page. During checkout, the shipping protection insurance option will be automatically selected for you. If you accept coverage, you will receive an email from Route with additional information and claim instructions. If you choose to opt out, you must turn off the “Shipping Protection” option on the checkout page to avoid fees. Fees will appear on the checkout page and are $0.98 for orders less than $100.00 before taxes and 1.5% for orders more than $100 before taxes. Fees are subject to change at anytime.
Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.
Click here to review Route’s policy summary.