To qualify for a refund, the product must be defective or different than what was ordered. If the product is not defective and you received the correct item but want a refund, the product must be unopened, unused, in its original packaging and not damaged. You must return the product for a refund within 14 days of receiving the product. The 14 day time frame starts the day the order is delivered. A 15% return processing fee may apply to certain refund requests. Click here for full return policy.