Earthotic, LLC (“Earthotic, LLC”, “we”, “us” or “our”) is the operator of earthotic.com (“Website”). By placing an order through this Website you will be agreeing to the return policy below. The return policy is provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Our policy is valid for a period of 14 calendar days from the date of delivery. If you receive your order and are not satisfied, you can return the product for a refund minus a 15% return processing fee* if the return requirements are met. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
- Product must be defective*
- Product received must be different than what was ordered*
- Product must be unopened and unused
- Product must be in original packaging
To qualify for a refund, the product must be defective or different than what was ordered.* If the product is not defective and you received the correct item but want a refund, the product must be unopened, unused and in its original packaging. You must return the product for a refund within 14 days of receiving the product. If a package was damaged in transit, please see our shipping policy for more detail.
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned.
In order to return a product, contact us and include the following details:
- First name
- Last name
- Order number
- Shipping address
- Email address
- Reason for return
We will provide a return shipping address and return instructions once we have gathered all of the details above.
Once we receive your item(s), we will immediately notify you on the status of your refund after inspecting the item(s). If your return is approved, a 15% return processing fee* will be deducted from your refund with regard to the item(s) that you wish to return. We will not refund any shipping costs. We will initiate a refund back to your original method of payment usually within 5 – 7 business days, please contact your card issuer for more information.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged beyond what it takes for us to reasonably inspect it, then we may reject a refund.
If you have any questions about this Return Policy, please contact us.
*15% return processing and return shipping fees do not apply if product received is defective or different than what was ordered.
This document was last updated on December 25, 2020.