Frequently Asked Questions (FAQ)
Got questions? We got answers! Check out our frequently asked questions below.
General account information
You will be prompted to activate your account by verifying your email address after you place your initial order.
Activate your Earthotic account to conveniently review and keep track of your orders. By verifying your email address, we can reach out to you with any shipping updates. Plus, we’ll also let you know when your product has been delivered.
Any time you change your account email address you will be required to verify the change before the new email address becomes active.
You should receive a transactional order confirmation email for every new order. You will receive an email once the order ships and when your order is delivered. If you have not received your confirmation email(s), please check your spam inbox. If you still cannot find your confirmation email(s), please contact our friendly team for assistance.
Earthotic respects your right to privacy. If you choose to opt out of marketing, informational and promotional emails, you may do so by clicking the unsubscribe link in one of our email communications or you may contact us for assistance. While you will be opted out of marketing, informational and promotional emails, you will still receive important transactional emails regarding your order status.
In general, domestic shipments are in transit for 3 – 7 days. Shipments to military addresses may take longer and may be in transit from 3 – 15 days. Please note that carriers are currently experiencing shipping delays and your order may take longer to arrive. These delays are out of Earthotic’s control and are due to an increase in shipping volume in general. We appreciate your patience and apologize for any inconvenience this may cause.
We currently ship to the 48 Contiguous United States, the District of Columbia, Alaska, Hawaii, US based PO Boxes and APO/FPO/DPO military addresses. At this time, we do not ship to the United States Territories or internationally.
Earthotic offers Route Shipping Protection insurance to add peace of mind to your shopping experience. In the event that your package is lost, damaged, or stolen, it will be covered if you opt for Shipping Protection insurance on the checkout page.
During checkout, the shipping protection insurance option will be automatically selected for you. If you accept coverage, you will receive an email from Route with additional information and claim instructions. If you choose to opt out, you must turn off the “Shipping Protection” option on the checkout page to avoid fees. Fees will appear on the checkout page and are $0.98 for orders less than $100.00 before taxes and 1.5% for orders more than $100 before taxes. Fees are subject to change at anytime.
Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.”
Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.
Click here to review Route’s policy summary.
Locate and click the tracking link on your Orders page or in your shipping confirmation email to follow the progress of your shipment based on the latest updates made available by the shipping provider. If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. Please allow up to 48 hours for a response.
If your purchase is $75 or more before taxes are added, your order qualifies for free standard shipping to US based PO boxes and addresses within the 48 Contiguous United States and the District of Columbia. If your purchase is less than $75 before taxes are added, you will be responsible for shipping fees that will be calculated during checkout based on weight, dimensions and destination of the items in the order. If your shipping address is based in Alaska, Hawaii or an APO/FPO/DPO military address, you will be responsible for shipping fees that will be calculated during checkout based on weight, dimensions and destination of the items in the order. Click here for full shipping policy.
Earthotic offers Route Shipping Protection insurance to add peace of mind to your shopping experience. In the event that your package is lost, damaged or stolen, it will be covered if you opt for Shipping Protection insurance on the checkout page. During checkout, the shipping protection insurance option will be automatically selected for you. If you accept coverage, you will receive an email from Route with additional information and claim instructions. If you choose to opt out, you must turn off the “Shipping Protection” option on the checkout page to avoid fees. Fees will appear on the checkout page and are $0.98 for orders less than $100.00 before taxes and 1.5% for orders more than $100 before taxes. Fees are subject to change at anytime.
If your package is lost or damaged in transit, please contact us for assistance. While packages are insured for loss and damage up to the value as stated by the shipping provider, certain restrictions may apply. Please contact the shipping provider for more details. If you opt out of shipping protection insurance through Route, you will be responsible for filing a claim with the shipping provider in the event your package is marked as “delivered” but never received. We recommend opting into shipping protection insurance or having your packages delivered to a safe place if you will not be available to receive them directly as Earthotic is not responsible for packages marked as “delivered” but never received. Click here for full shipping policy.
To qualify for a refund, the product must be defective or different than what was ordered. If the product is not defective and you received the correct item but want a refund, the product must be unopened, unused, in its original packaging and not damaged. You must return the product for a refund within 14 days of receiving the product. The 14 day time frame starts the day the order is delivered. A 15% return processing fee may apply to certain refund requests. Click here for full return policy.
During the checkout process, you will be able to save your credit card payment details to your account for future use. We use Stripe as our credit card processor through WooCommerce payments. At anytime, you may add or remove your credit card payment details by going to the My Account page and clicking Payment methods. If you place an order through our secure website using a credit card, we retain the last 4 digits of your credit card number, and your customer and transaction ID’s for order tracking purposes. Please note that we do not store your full credit card number or your security code on our servers. Stripe stores your payment card details on their servers and have taken all necessary precautions to ensure your credit card details are safeguarded and secured.
Saving your payment details is currently not an option for PayPal accounts. These payment details are stored on PayPal’s servers and like Stripe, PayPal takes all necessary precautions to ensure your credit card, debit card, bank account and PayPal Credit account details are safeguarded and secured.
We believe that whole organic foods from trusted sources are necessary for optimal health benefits, therefore we source high quality certified organic non-GMO ingredients. The Organic Super Green Energy Booster and the Organic Chocolate Protein Booster are USDA Certified Organic by Baystate Organic Certifiers.
Product origin and testing
While our products are processed, blended and packaged in Florida, USA, which qualifies them as a product of the USA, we do utilize raw materials from global suppliers that adhere to the FDA’s Foreign Supplier Verification Program.
Our suppliers are required to provide product samples that undergo rigorous testing, which include expert organoleptic and random batch testing to ensure the quality and freshness of each product. This testing covers a wide range of food safety concerns.
There are several processes in place to ensure that international suppliers and growers meet strict guidelines before the product reaches our processing facility. This supply chain was created by various agencies including the US Customs and Border Protection, FDA and USDA. International suppliers are verified through the FDA Food Safety Modernization Act (FSMA) and must adhere to the FDA Foreign Supplier Verification Program (FSVP). Global suppliers must be registered with the FDA and its common practice for the FDA to take a multitude of samples from a specific shipment for testing to ensure quality and safety.
According to the following peer-reviewed journal, Quality Assurance and Safety of Crops & Foods, “Codex Alimentarius (a collection of internationally adopted food standards) sets the threshold level at 20 mg/kg gluten for gluten-free foods, and this threshold has been adopted by many regulatory agencies such as the European Commission and the FDA. […] According to results presented here wheat grass contains no gluten and is an appropriate dietary supplement while maintaining a gluten-free diet.”
The barley grass and wheatgrass found in our Organic Super Green Energy Booster are classified as gluten-free due to the way the materials are processed. All products are handled in a USDA Certified Organic, FDA registered facility and our global suppliers adhere to the FDA’s Foreign Supplier Verification Program.
Our sourcing facility is registered and inspected for food safety by the State of Florida Department of Agriculture and Consumer Services. In addition, our facility adheres to Good Manufacturing Practices (cGMPs) and the Hazard Analysis Critical Control Points (HACCP) management system.
If you have gluten sensitivities or Celiac Disease, this information is being provided to help you make an informed decision. You may also want to review the peer-reviewed article “Gluten in Celiac Disease–More or Less?” for more details on gluten-free classifications.
- Adrianos, S., Mattioni, B., & Tilley, M. (2017, February 1). Confirmation of gluten-free status of wheatgrass . Quality Assurance and Safety of Crops & Foods.
- Cohen, I. S., Day, A. S., & Shaoul, R. (2019). Gluten in Celiac Disease-More or Less?. Rambam Maimonides medical journal, 10(1), e0007. https://doi.org/10.5041/RMMJ.10360