Your Holistic Journey with Earthotic

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FREE shipping on orders over $75

Frequently Asked Questions (FAQ)

 

General account information

If you are new to Earthotic, you will be able to create an account during the checkout process. Once you create your account, you will be able to log in on the My Account page.

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You will be prompted to activate your account by verifying your email address after you place your initial order.

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Any time you change your account email address you will be required to verify the change from that email account.

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Go to the My Account page and click on the Lost your password? link for instructions to reset your password.

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You should receive transactional order confirmation emails for every new order, once the order ships and again when its delivered. If you have not received your confirmation email(s), please check your spam inbox. If you still cannot find your confirmation email(s), please contact us for assistance.

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Privacy

Earthotic respects your right to privacy. If you choose to opt out of marketing, informational and promotional emails, you may do so by clicking the unsubscribe link in one of our email communications or you may contact us for assistance. While you will be opted out of marketing, informational and promotional emails, you will still receive important transactional emails regarding your order status.

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Earthotic does not sell or share your personal information with third parties.

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When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. If you accepted the cookie policy, you still have the right to opt-out and object against the further use of non-functional cookies. You may revoke or accept the cookie policy in section 5 by unchecking the marketing box here.

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Shipping

In general, domestic shipments are in transit for 3 – 7 days. Shipping to military addresses may take longer and may be in transit from 3 – 15 days.

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We currently ship to the 48 Contiguous United States, the District of Columbia, Alaska, Hawaii and APO/FPO/DPO military addresses. At this time, we do not ship to the United States Territories or internationally.

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At this time, we do not ship to PO Boxes.

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Yes, we ship to APO/FPO/DPO military addresses.

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Once your order ships, your tracking number will be located in your Orders history on your dashboard.

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Locate and click the tracking link on your Orders page to follow the progress of your shipment based on the latest updates made available by the shipping provider. If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. Please allow up to 48 hours for a response.

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If your purchase is $75 or more before taxes are added, your order qualifies for free standard shipping within the 48 Contiguous United States and the District of Columbia. If your purchase is less than $75 before taxes are added, you will be responsible for shipping fees that will be calculated during checkout based on weight, dimensions and destination of the items in the order. If your shipping address is based in Alaska, Hawaii or an APO/FPO/DPO military address, you will be responsible for shipping fees that will be calculated during checkout based on weight, dimensions and destination of the items in the order. Click here for full shipping policy.

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Earthotic partners with Route to offer shipping protection insurance on your purchases. During checkout, the shipping protection insurance option will be automatically selected for you. If you accept coverage, you will receive an email from Route with additional information and claim instructions. If you choose to opt out, you must turn off the “Shipping Protection” option to avoid fees. Fees will appear in your cart and are $0.98 for orders less than $100.00 before taxes and 1.5% for orders more than $100 before taxes. Fees are subject to change at anytime.

If your package is lost or damaged in transit, please contact us for assistance. While packages are insured for loss and damage up to the value as stated by the shipping provider, certain restrictions may apply. Please contact the shipping provider for more details. If you opt out of shipping protection insurance through Route, you will be responsible for filing a claim with the shipping provider in the event your package is confirmed as “delivered” but never received. We recommend opting into shipping protection insurance or having your packages delivered to a safe place if you will not be available to receive them directly as Earthotic is not responsible for packages confirmed as “delivered” but never received. Click here for full shipping policy.

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Returns

To qualify for a refund, the product must be defective, different than what was ordered or not as described. If the product is not defective and you received the correct item but want a refund, the product must be unopened, unused, in its original packaging and not damaged. You must return the product for a refund within 14 days of receiving the product. The 14 day time frame starts the day the order is delivered. A 15% restocking fee may apply to certain refund requests. Click here for full return policy.

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Payments

We accept PayPal, Visa, MasterCard, American Express and Discover.

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Organic certification

We believe that whole organic foods from trusted sources are necessary for optimal health benefits, therefore we source high quality certified organic non-GMO ingredients. The Organic Super Green Energy Booster and the Organic Chocolate Protein Booster are USDA Certified Organic by Baystate Organic Certifiers.

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Product origin and testing

While our products are processed, blended and packaged in Florida, USA, which qualifies them as a product of the USA, we do utilize raw materials from global suppliers that adhere to the FDA’s Foreign Supplier Verification Program.

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Our suppliers are required to provide product samples that undergo rigorous testing, which include expert organoleptic and random batch testing to ensure the quality and freshness of each product. This testing covers a wide range of food safety concerns.

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There are several processes in place to ensure that international suppliers and growers meet strict guidelines before the product reaches our warehouse. This supply chain was created by various agencies including the US Customs and Border Protection, FDA and USDA. Foreign suppliers must be registered with the FDA and its common practice for the FDA to take a multitude of samples from a specific shipment for testing to ensure quality and safety.

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According to the following peer reviewed journal, Confirmation of Gluten-Free Status of Wheatgrass, “Codex Alimentarius (a collection of internationally adopted food standards) sets the threshold level at 20 mg/kg gluten for gluten-free foods and this threshold has been adopted by many regulatory agencies such as the European Commission and the FDA.” The barley grass and wheatgrass found in our Organic Super Green Energy Booster is classified as gluten-free due to the way the materials are processed. All products are handled in a USDA Certified Organic, FDA registered facility and our global suppliers adhere to the FDA’s Foreign Supplier Verification Program. Our sourcing facility is registered and inspected for food safety by the State of Florida Department of Agriculture and Consumer Services and adhere to Good Manufacturing Practices, (cGMPs) and the Hazard Analysis Critical Control Points (HACCP) management system. If you have gluten sensitivities or Celiac Disease, this information is being provided to help you make an informed decision. You may also want to review the article, Gluten in Celiac Disease–More or Less?, for more details on gluten-free classifications.

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Contact

If you have any questions about this FAQ page, please contact us.

Please allow up to 48 hours for a response.

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This document was last updated on July 31, 2020.